These terms set out what you and pisowinph each agree to when you open an account and use the platform. Read them alongside the specific rules shown in your account dashboard — together they cover how access works, how transactions are handled through GCash, InstaPay and PESONet, and what happens if a question comes up.
Applies to all account holders
GCash, InstaPay, PESONet covered
Account dashboard shows current state
Available where local law permits
POLICY SCOPE AND STANDING
How These Terms Apply to Your Account
By creating an account on pisowinph, you confirm that you have read, understood and accepted these terms in full. Access to the platform — including live tables, slot rooms and any sportsbook markets — is available only where local law permits. We do not extend access to regions where use is restricted under applicable law, and you are responsible for knowing the rules that apply in your area. These terms apply each time you log in, make a transaction or interact with any part of the platform. They sit alongside any specific rules shown in your account dashboard after login — for example, session controls, wallet limits and transaction records. Where those specific rules differ from the general terms here, the more specific rule applies. Transactions processed through GCash, InstaPay and PESONet are subject to both these terms and the separate policies of each payment provider. We keep a record of transactions within your account history; check there first when reviewing any completed or pending movement of funds. If you have a question about a specific transaction, the support paths listed further down this page are the right place to start.
GCash
InstaPay
PESONet
Account dashboard
Philippines access
WHAT THIS POLICY COVERS
Inside and Outside the Scope of These Terms
Not every part of the experience falls under a single rule. These terms define exactly which areas they govern and where responsibility sits — so you know what we own and what we do not.
Account Access
Account creation, login, session management and any controls shown in your dashboard are governed by these terms. Changes to your account details or access status are handled through the account settings path after login.
Transactions
Deposits and withdrawals processed through GCash, InstaPay or PESONet fall under these terms on our side. Each payment provider also has its own policy; we are not responsible for conditions imposed by those providers on their end.
Site Content
Game content — including titles from CQ9, Pragmatic Play and Habanero — is supplied by those studios. We host and present that content; the studios retain rights over the titles themselves. Availability may vary by eligible region.
Third-Party Services
Links to external sites, payment providers and identity verification services operate under their own terms. We do not control those services. Clicking away from pisowinph means the third party's own policy governs from that point.
YOUR PRACTICAL RIGHTS
What You Can Do Under These Terms
These terms are not just restrictions — they also set out actions you can take. Your account history is available after login and shows every completed transaction, including GCash deposits and InstaPay withdrawals. That record is yours to check at any time; no request is needed to view it. If your account details are incorrect — name, contact number, linked wallet — you can update most fields directly in account settings. For changes that require identity verification, the instructions shown in account settings will walk you through the documents needed. We aim to process verified corrections as described in the account settings path. If you believe a transaction was processed in error, raise it through the support channel listed on this page. Include your transaction reference, which appears in your account history. That reference speeds up any review we carry out on your behalf.
Review Your Records
Log in and open account history to see every transaction, session and wallet movement. No separate request is needed; the record is visible to you directly after authentication.
Correct Account Details
Update your contact details and linked wallet in account settings. Changes that require document verification will show the required steps inline — follow those instructions and submit the documents indicated.
Raise a Question
If something in these terms is unclear, or if a specific clause affects a decision you are making, send the question to support with your account reference. We will respond through the same channel.
Request Account Changes
Account closures and major configuration changes are handled via support. State your account reference and the specific change you are requesting; we will confirm the outcome through your registered contact.
CONTACT AND HELP PATHS
How to Reach Us About These Terms
If a clause in these terms affects something specific in your account — a transaction via GCash, a session record, or an access question — use the paths below. Have your account reference ready so any review can start without delay.
Live Chat
Open the chat widget from the account page after login. State your account reference and the section of these terms you are asking about. Chat is the fastest path for transaction questions.
Email Support
Send a written query to our support address shown in the account help section. Include your account reference, the transaction ID from your history, and the specific clause or issue you want reviewed.
Account Help Section
The in-platform help section, accessible after login, lists current contact details and links to the account settings path for self-service changes. Check there first for the most current contact addresses.
HOW WE HANDLE THIS POLICY
Data, Security and Policy Management on pisowinph
Account data collected during registration and verified transactions is held and used only for the purposes described in these terms and the privacy notice linked in your account settings. We do not share account-level data with studios like Microgaming or Bigtime Gaming — they supply game content only and have no access to your wallet or account records.
Data Retention
Transaction records and account logs are retained for the period required under applicable law and as described in your account settings. You can view the retention period applicable to your account in the data section of account settings after login.
Cookies and Session Data
We use session cookies to keep you logged in and to remember your last position in the lobby. Cookie preferences can be adjusted through the settings shown when you first visit or via the cookie control in your account.
Account Security
Your account is protected by the authentication method you configured at registration. If you believe your account has been accessed without your permission, use the support contact path immediately and we will place a hold while we review.
Policy Updates
When these terms are updated, the current version is published here and the change date is noted at the top. Continued use of the account after an update is posted constitutes acceptance. Request a previous version via support if needed.
TERMS QUESTIONS ANSWERED
Frequently Asked Questions About These Terms
These are the questions that come up most often when reviewing the pisowinph terms and conditions. Each answer points to where you take action — not just what the rule says.
Do these terms apply to GCash and InstaPay transactions?
Yes. Any deposit or withdrawal processed through GCash, InstaPay or PESONet is covered by these terms on the pisowinph side. Your payment provider's own policy also applies to its side of the transaction. Your account history shows the record of each completed movement.
Where do I find the current version of these terms?
The current version is always published at this page address. We note the date of the most recent update at the top of the document. If you need a previous version for reference, contact support with your account reference and we will provide it.
Can I use the platform in all regions of the Philippines?
Access depends on local law and is available only where local law and eligible regions permit use. We do not extend access to restricted areas. If you are unsure whether access is permitted in your area, check the access notice shown on the login page.
What happens if I disagree with a term that affects my account?
Send your question to support with your account reference and the specific clause you are querying. We will review and respond through your registered contact. Continued use of the account after a term becomes effective means you have accepted it as stated.
How do I correct an error in my account details under these terms?
Log in and open account settings. Most contact and wallet fields can be updated there directly. For changes that require identity verification, the settings page shows the documents needed. Submit those documents through the path shown and we will process the correction.
Do game studios like CQ9 or Pragmatic Play have access to my account data?
No. Studios including CQ9, Pragmatic Play, Habanero, Microgaming and Bigtime Gaming supply game content only. They have no access to your wallet, transaction records or personal account data. Data handling is governed solely by these terms and the privacy notice in your account settings.
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